Service Cloud with Agentforce Training Program
Learn how to deliver smarter, faster, AI-powered customer service with Salesforce Service Cloud and Agentforce.
This practical, instructor-led training program helps Salesforce Admins develop service management skills and understand how AI agents can support customer queries, case handling, knowledge retrieval, and customer service workflows.
What You Will Learn
- Service Cloud fundamentals and Service Console
- Case Management, assignment rules, queues, and escalation
- Service Automation using Salesforce Flow
- Omni-Channel and service agent productivity
- Knowledge Management and Knowledge Articles
- Service Reports and Dashboards
- Agentforce fundamentals and AI-powered service agents
- Agentforce topics, instructions, actions, and testing
- AI-powered customer support workflows and human handoff
- Digital service channels and integration concepts
- Real-time project implementation
- Interview preparation and scenario-based practice
Course Highlights
- Course Duration: 1 Month
- Training Mode: Live online instructor-led training via Zoom
- Batch Size: Maximum 5 students per batch
- Prerequisite: Salesforce Admin knowledge is a must
- Learning Method: Practical exercises, assignments, and guided project work
- Career Preparation: Interview practice and project walkthrough
Who Should Enroll?
Salesforce Administrators, Salesforce professionals, and learners with Salesforce Admin knowledge who want to expand their skills in Service Cloud and AI-powered customer service.
Why Learn From Expert Class?
Learn through focused small-batch sessions, trainer guidance, hands-on practice, and real-world service scenarios designed to strengthen your practical understanding of Salesforce.
Start learning Service Cloud with Agentforce and build skills for the evolving world of AI-powered customer service.
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