Salesforce Administrator with Agentforce – Live Online Training

From CRM Fundamentals to AI-Powered Business Automation

Master Salesforce Administration and explore AI-powered business automation with our comprehensive Salesforce Administrator with Agentforce course at Learn From Expert Class.

This instructor-led training program is designed to help freshers, career changers, IT professionals, and aspiring Salesforce Administrators develop practical skills in Salesforce configuration, data management, security, automation, reporting, and Agentforce AI.

Learn directly from an experienced trainer through live online classes, hands-on exercises, real-world business scenarios, and practical project implementation.

Course Curriculum

Module 1: Salesforce Fundamentals

• CRM Overview and Salesforce Architecture
• Salesforce Editions and Organisation Setup
• Standard and Custom Objects
• Apps, Tabs and Navigation
• Lightning Experience and Salesforce Ecosystem

Module 2: Objects, Fields and User Interface

• Custom Objects and Field Types
• Lookup, Master-Detail and Junction Relationships
• Formula Fields and Roll-Up Summary Fields
• Field Dependencies and Global Picklist Values
• Page Layouts and Record Types
• Path Creation
• Lightning Pages and Dynamic Forms
• List View Creation and Management

Module 3: User Management and Security

• Users, Profiles and Permission Sets
• Permission Set Groups
• Role Hierarchy and Sharing Rules
• Organisation-Wide Defaults
• Field-Level Security and Record Access
• Login History and Audit Trail
• Password Policies and Session Settings
• Salesforce Data Security Best Practices

Module 4: Data Management and Automation

• Data Import Wizard and Data Loader
• Validation Rules and Formula Logic
• Workflow Rules and Process Builder Overview
• Salesforce Flow: Record-Triggered, Screen and Scheduled Flows
• Approval Processes and Email Alerts
• Duplicate Management and Data Quality

Module 5: Reports, Dashboards and Productivity

• Tabular, Summary and Matrix Reports
• Filters, Cross Filters and Buckets
• Dashboard Components, Charts and Visualisation
• Report and Dashboard Access
• List Views and Productivity Features
• Chatter, Tasks, Events and Collaboration

Module 6: Introduction to Agentforce

• Generative AI and AI Agents
• Agentforce Concepts and Architecture
• Licensing and Prerequisites
• Agent Setup and Configuration
• Agentforce Use Cases in Sales and Service
• Prompt Best Practices and Responsible AI Principles

Module 7: Building AI Agents with Agentforce

• Agent Instructions and Topics
• Standard and Custom Actions
• Salesforce Flow as an Agent Action
• Retrieving and Updating Salesforce Records
• Fallback Handling and Guardrails
• Real-World Business Scenarios
• Testing and Optimisation

Module 8: Agentforce with Flow, Testing and Deployment

• Building Flows for Agent Actions
• Testing Agent Conversations
• Error Handling and Security
• Deployment Using Change Sets, Where Applicable
• Monitoring and Performance Considerations
• Real-Time Project Implementation

Course Highlights

• Live instructor-led online training via Zoom
• Hands-on practice in a Salesforce environment
• Real-time project implementation
• Small batches with only 5 students per batch
• Lifetime access to class recordings and notes
• Interview preparation and mock interviews
• Resume building and LinkedIn profile optimisation
• Placement assistance

Who Can Join?

• Freshers and career changers
• Working professionals looking to upgrade their Salesforce skills
• Aspiring Salesforce Administrators
• IT professionals interested in AI-powered CRM solutions
• Learners who want to combine Salesforce Administration with Agentforce

Tools and Platforms Covered

Salesforce Lightning, Setup and Configuration, Flow Builder, Data Loader, Reports and Dashboards, Agentforce Builder, Security and Access Management, and Salesforce automation tools.

Course Details

Duration: 1.5 Months
Training Mode: Live Online Instructor-Led Classes
Weekday Batch: Monday to Friday
Weekend Batch: Saturday and Sunday
Batch Size: Only 5 Students

Enrol Today

Take the next step towards building practical Salesforce Administration skills and understanding AI-powered CRM automation.

Learn From Expert Class
Website: https://learnfromexpertclass.com/
Email: info@learnfromexpertclass.com
Phone / WhatsApp: 7892176047
Instagram: @learn_from_expert
YouTube: https://www.youtube.com/@LearnfromExpertsclass

Only serious learners interested in practical learning should contact us.

Note: Agentforce features and availability depend on Salesforce licensing, organisation configuration and the release available in the practice environment. Placement assistance