Salesforce Admin & Development

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Salesforce Administration – Course Syllabus

• Introduction to Cloud Computing: Cloud Computing fundamentals, SaaS, PaaS, IaaS, Salesforce as SaaS CRM, and Force.com as a PaaS platform.
• Introduction to Salesforce CRM: Salesforce overview, CRM fundamentals, Salesforce Apps, multi-tenant architecture, editions & licensing, and Admin/Developer certification overview.
• Salesforce Database Configuration: Standard & custom objects, Accounts, Contacts, Leads, Opportunities, Campaigns, custom fields, field data types, and storage limits.
• Advanced Database Configuration: Auto Number, Formula Fields, Roll-Up Summary Fields, functions, use cases, and limitations.
• Data Modeling & Relationships: Lookup, Master-Detail, Junction Objects, one-to-many & many-to-many relationships, relationship concepts, and cross-object formulas.
• UI & Record Management: List Views, Chatter, Path, Page Layouts, Record Types, buttons, links, related lists, Business Hours, and Holidays.
• Data Quality & Validation: Field Dependencies, Validation Rules, Formula Fields, required fields, read-only fields, and data quality best practices.
• User Management: Users, Profiles, Standard & Custom Profiles, Roles, Salesforce Licenses, Freeze/Deactivate Users, Password Reset, Login History, and User Administration.
• Security & Access Control: App-Level, Object-Level, Field-Level & Record-Level Security, OWD, Role Hierarchy, Sharing Rules, Manual Sharing, Password Policies, and Login Access Policies.
• Salesforce Automation: Workflow Rules, Email Alerts, Tasks, Field Updates, Outbound Messages, Process Builder, Approval Processes, and automation use cases.
• Salesforce Flows: Screen, Auto-Launched, Scheduled & Platform Event Flows, business use cases, Flow components, Flow vs. Workflow vs. Process Builder, and best practices.
• Email Templates: Individual & mass emails, HTML Email Templates, Letterhead, and Visualforce Email Templates.
• Tab Creation: Custom Object Tabs, Web Tabs, Visualforce Tabs, tab configuration, and tab visibility.
• Data Migration: Data Import Wizard, Data Loader, Import/Export, Insert, Update, Upsert, Delete, and data migration best practices.
• Reports: Tabular, Summary, Matrix & Joined Reports, report types, filters, grouping, charts, and real-world reporting scenarios.
• Dashboards: Dashboard Components, charts, tables, metrics, filters, Running User, dashboard visibility, and Dashboard vs. Report.

Salesforce Development – Course Syllabus

• Salesforce Introduction & Environment Setup: Salesforce architecture, CRM, MVC, editions/licensing, Developer Account, Sandbox types and environments.
• OOPs & Programming Foundation: OOP concepts, classes, objects, inheritance, polymorphism, variables, data types, constructors, methods, access modifiers, and static/final variables.
• Apex Programming: Apex overview, classes, variables, expressions, data types, loops, conditional statements, and debugging.
• SOQL & SOSL: Querying and fetching Salesforce records, SOQL/SOSL fundamentals, debugging, and governor limits.
• DML Operations: Insert, Update, Upsert, Delete, Undelete, Merge, Savepoints, and Rollback.
• Custom Settings: List and Hierarchy Custom Settings, methods, and Visualforce usage.
• Asynchronous Apex: Future Methods, Database.Stateful, Batch Apex, Scheduling, and Dynamic Apex.
• Apex Triggers: Trigger types, context variables, before/after triggers, collections, execution order, recursive handling, validation, bulkification, workflow interaction, callouts, and best practices.
• Test Classes: Unit testing, test classes, governor limits, test execution, StartTest/StopTest, and testing triggers, batch, and scheduled classes.
• Web Services: Web Services overview, custom web services, SOAP and REST services, and SOAP/REST callouts.
• Salesforce Lightning – Overview: Lightning Experience, Lightning Component Framework, Aura, Lightning Components, Controllers, Helper Classes, Events, Apps, and Static Resources.
• Deployment: Deployment process, prerequisites, deployment types and tools, Force.com IDE, Migration Tool, Change Sets, and Outbound/Inbound deployment.
• Apex Annotations: Annotation overview, @future, @RemoteAction, and @isTest.

Course Benefits

• Daily Interactive Live Online Sessions
• Recorded Session Access
• Practical Assignments & Hands-on Exercises
• Well-organized Study Notes
• Real-world Scenarios & Industry-focused Learning
• Interview Support
• Certification Guidance
• Placement Assistance