Salesforce Business Analyst Training – Learn From Expert Class

Transform Your Salesforce Admin Knowledge into Business Analyst Skills

Are you looking to build a career as a Salesforce Business Analyst? Learn From Expert Class offers a practical, instructor-led Salesforce Business Analyst training program designed to help learners understand business requirements, analyse processes, document solutions and work effectively with Salesforce project teams.

This program focuses on real-world business scenarios, hands-on assignments and a complete capstone project to help you understand how a Business Analyst contributes throughout the Salesforce project lifecycle.

What You Will Learn

1. Business Analysis Fundamentals

Understand the Business Analyst role, SDLC, Salesforce project lifecycle, business objectives, project scope, KPIs, and functional and non-functional requirements.

2. Requirement Gathering & Stakeholder Management

Learn stakeholder analysis, interviews, requirement workshops, elicitation techniques, requirement validation, prioritisation and change management.

3. Process Mapping & Diagramming

Create As-Is and To-Be process maps, flowcharts and swimlane diagrams using Draw.io and Lucidchart.

4. Business Requirements & Documentation

Practise preparing BRDs, functional requirements, business rules, requirements traceability matrices and project documentation using Confluence.

5. Agile, Scrum & Project Management

Understand Agile principles, Scrum ceremonies, epics, features, user stories, tasks, sprint planning, backlogs and Kanban boards using Jira and Trello.

6. User Stories & Acceptance Criteria

Write clear user stories using the “As a, I want, so that” format and define testable acceptance criteria using Given–When–Then scenarios.

7. Salesforce CRM & Solution Fundamentals

Understand Accounts, Contacts, Leads, Opportunities, Cases, Sales Cloud, Service Cloud, objects, fields, relationships, security, reports, dashboards and automation concepts.

8. Wireframing & User Journey Mapping

Learn to create wireframes, UI mockups, prototypes and user journey maps using Figma and Miro.

9. Testing, UAT & Development Support

Practise preparing test scenarios, test cases, expected versus actual results, defect logs, retesting and UAT sign-off.

10. Real-Time Project & Interview Preparation

Apply your learning to an end-to-end Salesforce Business Analyst project and practise explaining requirements, solution decisions and project deliverables.

Real-Time Project

Recruitment Management System on Salesforce

Work through a realistic business scenario and practise preparing:

• Stakeholder discovery notes and requirement documents
• BRD/functional requirements and business rules
• As-Is and To-Be process diagrams
• User stories and acceptance criteria
• Jira backlog and Confluence documentation
• Salesforce solution mapping
• UAT test cases, defect logs and sign-off documentation
• Final project presentation

Business Analyst Tools Covered

Draw.io, Lucidchart, Jira, Trello, Figma, Miro and Confluence.

Course Details

• Duration: 1.5 months (6 weeks)
• Mode: Live online instructor-led classes via Zoom
• Batch Size: Maximum 5 students per batch
• Learning Approach: Practical, scenario-based and project-focused

Mandatory Prerequisite

Salesforce Administrator knowledge is required before joining this course.

Learners should have a basic understanding of Salesforce objects, fields, relationships, security, reports and dashboards, and basic automation concepts.

Why Learn From Expert Class?

• Small batches for focused learning
• Practical exercises based on business scenarios
• Real-time project experience
• Business Analyst tools and documentation practice
• Interview preparation and career-focused learning

Contact Us

Learn From Expert Class – Your Salesforce Learning Partner

Mobile: 7892176047
Email: info@learnfromexpertclass.com
Website: https://www.learnfromexpertclass.com/

Only serious learners must contact.